If you believe that your Internet has slowed down follow these steps.


Reset your router

  • Turn the power off to the router and wait approx. 10 seconds.
  • Turn the power on to the router and wait approx. 1 to 2 minutes
  • Check and see if your Internet connection has comes back yet
  • Run a speed test by going to www.speedtest.net, make sure to test against several different servers.



Reset the ONT

  • Turn the power off to the ONT and wait approx. 10 seconds.
  • Turn the power on to the ONT and wait approx. 1 to 2 minutes.
  • Check and see if your Internet connection comes back yet
  • Run a speed test by going to www.speedtest.net, make sure to test against several different servers.


Test speed directly from ONT

  • Get a computer
  • Connect Ethernet cable to computer and then directly into ONT
  • Visit www.speedtest.net
  • If your speeds are good then check your routers configuration



Tested speeds directly from ONT and still seem to have a slow connection.