If you believe that your Internet has slowed down follow these steps.


Reset your router

  • Turn the power off to the router and wait approx. 10 seconds.
  • Turn the power on to the router and wait approx. 1 to 2 minutes
  • Check and see if your Internet connection has comes back yet
  • Run a speed test by going to www.speedtest.net, make sure to test against several different servers.


Reset the ONT

  • Turn the power off to the ONT and wait approx. 10 seconds.
  • Turn the power on to the ONT and wait approx. 1 to 2 minutes.
  • Check and see if your Internet connection comes back yet
  • Run a speed test by going to www.speedtest.net, make sure to test against several different servers.

Router and ONT has been power cycled (turned off and back on), but I still seem to have a slow connection.