If you have recently lost your Internet here are a few steps you should take.

Check for power on the ONT and make sure lights are lit.

  • If the power was out turn the ONT back on and wait approx. 1 to 2 minutes
  • Check and see if your Internet connection comes backĀ 


Power is present on the ONT, but I still don't have a connection.

  • Turn the power off to the ONT and wait approx. 10 seconds.
  • Turn the power on to the ONT and wait approx. 1 to 2 minutes.
  • Check and see if your Internet connection comes back
  • Check your router and the router settings


Power is present on the ONT, but there is a red alarm light.